Frequently Asked Questions

What is MyAlarm?
MyAlarm is a cloud based service that allows alarm system owners to configure and control staff or family members who are using the iFob Control app to control their alarm system.
How many people can use the iFob Control app on my alarm system?
10 mobile app users can be configured to operate each site with an option to increase this to 25.
What happens if I change my phone or smart device?
If you change your smart device, you may need a new App Code. Contact your Installer or the site owner for assistance.
Can I use the same App Code on multiple smart devices?
No, App Codes can only be used once.
What should I do if I can’t find my panel serial number or if my alarm system does not meet the MyAlarm requirements?
In both cases, the best person to contact is your alarm system Installer.
How do I get an App Code?
Your Installer will issue a unique app for each App User during the installation. They may also allow the site owner to create Mobile Users and issue App Codes. Check with your Installer if this option has been enabled for your site.
Why can’t I see or control Outputs or Doors on my alarm system?
Your Installer or site owner may have restricted your access to these functions. The Installer must configure outputs and doors so they are available in iFob Control.
Why can I only use iFob Control app when I'm connected to my Wi-Fi?
Your Installer or site owner may have restricted app users, so they are only allowed access from the home Wi-Fi zone. Check with your Installer or site owner to see if this option is enabled.
Why does the button on the My Sites page say Register instead of Connect?
This can happen if the panel serial number or app code is entered incorrectly when setting up a new site. Please check this information in the site setup and edit if necessary then press the Register button.
Why is there no password to open the iFob Control app?
All smart devices can have a global password or biometric credential on the lock screen, which secures access to iFob Control.
Why do I always have to enter my PIN to perform some functions on the iFob Control app?
Your installer or site owner may have set the option that requires you to enter your PIN. Contact your installer or site owner if you feel this may be in error.
Why do I sometimes see a warning telling me the connection limit is exceeded?
Only two iFob Control App Users can connect and control the system at the same time. If you see the connection limit is exceeded error, wait a few minutes before trying to connect again.
Why do I sometimes see a warning saying No Network Connection?
The iFob Control app uses your device’s data service to provide the connection to your alarm system. If the quality of the network connection is low, you may see this warning. Try moving to a different location to improve signal strength before trying again.
Where can I find out more about MyAlarm’s terms and conditions and privacy policy?
MyAlarm Terms and Conditions and privacy policies are available via the MyAlarm website.
Why do I see Quarantined for a user on MyAlarm Mobile User Page?
If an App User tries to connect multiple times using an incorrect User PIN, the system will quarantine their Mobile User profile and prevent future connections. To rectify this, make sure the Mobile User is using a valid User PIN that works on the alarm system before contacting your Installer.